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Shipping Costs
We use Australia Post to deliver items Australia-wide from our warehouse in Sydney, NSW.
Delivery costs will be charged at the following rates:
- $5.00 Handling charge + $1.50 per item
We suggest you give an address where you will most likely be during the day to receive deliveries, for example your work address, as you will be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box.
Refunds and Returns Policy
Our priority is that customers are 100% satisfied when purchasing items through the Drycleaning Institute of Australia. If you wish to return an item you are not satisfied with, you can do so within 30 days of purchase. The Drycleaning Institute of Australia is happy to exchange, replace or refund the item. Refunds are issued in the same tender as the original purchase –e.g. if the merchandise item was purchased on a Visa card, the credit will be refunded on the Visa card.
To return merchandise items, please send it to:
Drycleaning Institute of Australia Limited
184A Vincent Street
Cessnock, NSW 2325
AUSTRALIA
When returning an item please include proof of purchase (receipt and/or original order number) for all returns/exchanges. Please include your name, address, and telephone number and any other instructions in the package as well. The Drycleaning Institute of Australia will not refund items damaged by the customer.
Can I cancel my order?
An order can only be cancelled up to the point it is despatched. We pride ourselves in despatching orders promptly, so to cancel you must contact us immediately using our Contact form before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above. |
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